Privacy Policy

1. Introduction

This Privacy Policy governs how 35bdt collects, uses, stores, and discloses information obtained from users of the 35bdt platform ("Platform"). By accessing or using the Platform, you acknowledge that you have read, understood, and agree to be bound by the terms set out in this Privacy Policy. This document should be read alongside our Terms & Conditions.

35bdt is committed to protecting the privacy and security of all users on our platform. We operate as a mobile-first online gaming service serving players across Bangladesh, including cities such as Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, Barisal, Rangpur, and Mymensingh. The information we gather is used solely to deliver, improve, and secure our services, and we maintain rigorous standards to ensure your data is handled responsibly at all times.

2. Information We Collect

When you register, use, or interact with 35bdt, we may collect the following categories of personal information:

• Identity Information: full name, date of birth, gender, nationality, and government-issued identification documents required for account verification and age checks (players must be 21 years or older).
• Contact Information: mobile phone number, email address, and mailing address.
• Financial Information: mobile banking account references (bKash, Nagad, Rocket, Upay), transaction identifiers, deposit and withdrawal history. We do not store full payment credentials on our servers.
• Technical Information: IP address, device type, operating system, browser type, session timestamps, and log data collected automatically when you access the Platform.
• Usage Information: game history, betting patterns, promotional interactions, and preferences relating to your activity on the Platform.

3. How We Use Your Information

35bdt processes your personal data only for defined, legitimate purposes. We do not use your data in any manner inconsistent with those stated purposes. Our primary uses include:

• Account Management: creating, verifying, and administering your 35bdt account, including identity verification (KYC) processes to confirm eligibility.
• Service Delivery: processing deposits and withdrawals via bKash, Nagad, Rocket, and other supported mobile banking methods; executing bets and game outcomes; and delivering winnings.
• Communication: sending transactional messages, account notifications, and — where you have opted in — promotional offers and platform updates.
• Legal and Compliance Obligations: fraud prevention, anti-money-laundering checks, responsible gaming monitoring, and responding to lawful requests from competent authorities.

4. Cookies and Tracking Technologies

35bdt uses cookies and similar tracking technologies on its Platform to enhance user experience, maintain session integrity, and analyze aggregate usage patterns. Cookies are small data files placed on your device when you first access the Platform. They allow us to recognise your browser across visits, preserve your language preferences, and keep your session active securely.

You may configure your browser to reject or delete cookies at any time; however, doing so may affect the functionality of certain features on the Platform. We do not employ cookies to track your activity across unrelated third-party websites.

5. Sharing Your Information

35bdt does not sell, trade, or rent your personal information to any third party for their independent marketing or commercial purposes. We may share data only in the following limited circumstances:

• Service Providers: trusted third-party vendors who assist in operating the Platform (such as payment processors, cloud hosting providers, and customer support tools) under strict confidentiality agreements.
• Legal Obligations: where disclosure is required by applicable law, court order, or a lawful directive from a regulatory or government authority.
• Fraud Prevention and Security: to investigate, prevent, or address fraudulent transactions, security breaches, or technical issues that may affect the integrity of the Platform.
• Business Transfers: in the event of a merger, acquisition, or sale of assets, your data may be transferred as part of that transaction, subject to equivalent privacy protections.

Any third party receiving data from 35bdt is contractually obligated to handle it with the same standard of care described in this Privacy Policy and may not use it for purposes beyond those specified in their service agreement with us.

6. Data Retention

We retain your personal data for as long as your account is active or as needed to provide you with our services. After account closure, we may retain certain data for a defined period as required by our legal and compliance obligations, including anti-money-laundering regulations and fraud investigation requirements. Specifically:

• Transaction and financial records are retained for a minimum of five (5) years from the date of the transaction to comply with anti-money-laundering obligations.
• Identity verification documents (KYC records) are retained for the duration of the account relationship and for a minimum of three (3) years following account closure.
• Communications and support interaction logs may be retained for up to two (2) years to support dispute resolution and quality assurance.
• Upon expiry of the applicable retention period, personal data is securely deleted or anonymised in a manner that prevents re-identification.

7. Security Measures

35bdt employs a range of technical and organisational measures to protect your personal information against unauthorised access, accidental loss, disclosure, or destruction. These measures include SSL/TLS encryption for all data in transit, encrypted storage for data at rest, role-based access controls limiting staff access to personal data to a strict need-to-know basis, regular security assessments and penetration testing, and monitoring systems to detect and respond to anomalous activity.

While 35bdt applies stringent security practices, no internet-based system can guarantee absolute security. We encourage all users to keep their account credentials confidential, use unique passwords, and contact us immediately if they suspect any unauthorised access to their account.

8. Your Rights as a User

35bdt respects your rights regarding the personal data we hold about you. You may exercise the following rights by contacting our support team:

• Right of Access: you may request a copy of the personal data we hold about you, free of charge, within a reasonable timeframe.
• Right of Rectification: if you believe any personal data we hold about you is inaccurate or incomplete, you may request that it be corrected or updated.
• Right of Erasure: subject to legal retention requirements, you may request deletion of your personal data where it is no longer necessary for the purposes for which it was collected.
• Right to Object: you may opt out of receiving marketing communications from 35bdt at any time by following the unsubscribe instructions included in any promotional message or by contacting our support team directly.

9. Children and Minors

35bdt's Platform is strictly intended for adult users aged 21 years and above. We do not knowingly collect personal information from persons under the age of 21. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately at [email protected] and we will promptly delete such data from our records. We may carry out age verification checks as part of our onboarding process to help enforce this requirement.

10. Changes to This Privacy Policy

35bdt reserves the right to amend this Privacy Policy at any time. When changes are made, we will update the "Last Updated" date at the top of this document. Where changes are material, we will endeavour to notify you via your registered email address or through a prominent notice on the Platform. Your continued use of the Platform following notification of changes constitutes your acceptance of the revised Privacy Policy.

We encourage you to review this Privacy Policy periodically so that you remain informed about how we protect your data. If you do not agree with the updated terms, you should discontinue use of the Platform and contact us to request account closure.

11. Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or the way 35bdt handles your personal data, please reach out to our dedicated data privacy support team. We aim to respond to all privacy-related inquiries within five (5) business days.